International duties
Refunded product value may exclude import duties paid to foreign customs because those agencies do not automatically credit us; we document carrier receipts so you can seek independent duty drawback where available.
Fair outcomes
Refund Policy
We built this policy so Elenor shoppers understand when money moves back to your account, when replacement jars ship instead, and how hygiene laws influence ingestible inventory. The date below refreshes automatically so you always know which version aligns with your purchase journey.
Ways to reach us first
Email ask@vorpalonaixleux.world with your order number, batch code if visible, concise photos for damage claims, and a short narrative timeline. Responses typically begin within forty-eight business hours for inquiries filed Monday through Friday NZDT.
Cooling-off and sealed goods
Dietary supplements are generally exempt from change-of-mind returns once protective seals break due to biosecurity expectations. If the jar remains factory sealed and you notify us within thirty calendar days of delivery, we may authorize a return merchandise authorization and deduct reasonable shipping unless the error originated on our side.
Manufacturing variance versus damage
Cosmetic powder clumping without odor shift may not qualify as defective if the supplement facts panel still matches published tolerances. Conversely, punctured lids, moisture ingress, or incorrect flavour sleeves qualify for priority replacement lanes subject to photographic proof.
Refund processing timeline
Approved refunds post to the original payment instrument within ten banking days after we log receipt of the return parcel or validate a no-return defect waiver. Banks may impose additional settlement delays beyond our control.
Partial fulfilment scenarios
If campaigns bundle multiple jars and one lot arrives short, we either prorate refunds or expedite the missing unit—your preference governs unless safety recalls mandate consolidation.
Gift recipients
Original purchasers must initiate refunds unless the gift message explicitly transferred ownership contact details we verified out-of-band.
Chargebacks
Coordinate with us before filing card disputes. Chargebacks still open may delay replacement shipments until your issuer releases provisional credits.
EU and UK statutory notes
Withdrawal rights for distance contracts may apply when hygiene seals stay intact. Personalized formulations—if introduced in future—may constitute bespoke exceptions under Directive 2011/83/EU Article 16. We annotate invoices whenever exceptions arise.
Record retention for refunds
Refund decisions remain on file for seven years to satisfy tax audits and payment partner reconciliation. Access logs restrict sensitive financial fragments to finance leadership roles.
Cross-links
Commercial conduct rules live in the Terms of Service. Data handling tied to refund correspondence is covered by the Privacy Policy.